Shipping & Return

Shipping Policy

All our trainers and practice tools are carefully packaged and shipped directly from our assembly and quality-control facility in China. Each order is typically processed within 2–5 business days, with tracking information provided once dispatched.

Estimated Delivery Times

  • USA: 7–12 business days (standard estimate)
  • UK & Europe: 8–15 business days
  • Australia & New Zealand: 7–14 business days
  • Canada: 9–16 business days
  • Asia (Japan, Singapore, South Korea, etc.): 5–10 business days
Standard free shipping (most regions): 8–22 business days.
Please note delivery time may vary due to holidays, customs clearance, or peak seasons.

Shipping Information

To ensure safe delivery and reduce risk of breakage, some stems or parts may be slightly bent or secured during packaging. Simply adjust after arrival — this does not affect appearance or use.

Once shipped, you will receive an email with a tracking number to follow your package in real time. For assistance, please contact us at Support@flipbalisong.com.

Return & Refund Policy

Eligible for Return/Refund

  • Wrong item received
  • Damaged during transit
  • Significant quality issues
  • Change of mind / don’t like (item must be in resellable condition)

Return window: Within 30 days from delivery date.

To request a return or refund, please email Support@flipbalisong.com with your order number and clear photos/videos of the issue.

Return Address

SUITE 7510
61 BRIDGE STREET
KINGTON, HR5 3DJ
UNITED KINGDOM

※ Please contact us before sending returns. Unauthorized returns may not be accepted or processed in time.

Who Pays the Return Shipping?

Scenario Resolution Return Shipping Cost
Wrong item received Full refund or free replacement We cover 100%
Damaged during transit Full refund or free replacement We cover 100%
Significant quality issues Full refund or free replacement We cover 100%
Change of mind / don’t like Return for refund (resellable condition) Cost sharing: we cover most (~70%), customer covers ~30%.

No-Return Solutions (Most Cases)

  • Full refund
  • Partial refund
  • Replacement (if available)

Items Not Eligible for Return

  • Customized or personalized trainers
  • Used items or those not in resellable condition
  • Final sale or clearance items marked non-returnable

Refund Timeline

  • Once approved, refunds are processed within 5–10 business days to the original payment method.
  • Shipping fees are refundable only if the issue is caused by our error.

Last updated: September 24, 2024